[DRAFT — pending management and legal review before this policy is treated as final.]
Our Approach
Dunes Academy is committed to addressing concerns raised by parents, students, and staff in a fair, timely, and transparent manner. This page describes the general process for raising and resolving a grievance.
Grievance Redressal Committee
The School maintains a designated Grievance Redressal Committee responsible for receiving, reviewing, and resolving grievances relating to academic matters, administration, fees, boarding, or student welfare.
How to Raise a Grievance
A parent, student, or staff member may raise a grievance by submitting it in writing to the School administration, describing the nature of the concern and any relevant details, via our Contact Us page or WhatsApp.
Resolution Process
Upon receiving a grievance, the Committee reviews the matter and communicates with the concerned parties as needed to understand the facts. The School is committed to acknowledging grievances promptly and working towards a fair resolution within a reasonable timeframe.
Confidentiality
All grievances are treated with confidentiality and handled without bias or retaliation against the person raising the concern.